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Contact WireUp Support

Need help? Our team is here to assist.

Before contacting support, we recommend searching the Help Center. Many common questions can be answered immediately through our step-by-step guides and troubleshooting articles.

If you still need help, use the support option that best fits your situation.

How to Contact Support

In-App Support (Recommended)

If you're already using the WireUp app, the fastest way to get help is through the in-app support chat.

Use in-app support for:

  • Account issues
  • Wallet issues
  • Transaction questions
  • Technical problems
  • Bug reports

Your conversation is automatically converted into a support ticket, allowing our team to investigate and respond.

Support Request Form

If you're visiting the Help Center or can't access the app, submit a support request using our online support form.

Use the support request form for:

  • Account issues
  • Wallet recovery questions
  • Transaction problems
  • Technical issues
  • Beta program questions
  • Security concerns

Include as much information as possible, including:

  • A description of the issue
  • Your device model
  • Your operating system version
  • Your WireUp app version (if available)
  • Your public wallet address (if applicable)
  • The transaction hash (TXID), if applicable
  • Screenshots or screen recordings

Providing complete information helps us investigate your request more quickly.

What WireUp Support Can Help With

Our support team is here to help you use WireUp with confidence.

While we can't control blockchain networks or access your wallet, we can provide guidance, troubleshoot common issues, and help you understand what's happening.

Wallet & App Issues

We can help with:

  • App errors or crashes
  • Loading issues
  • Display or synchronization issues
  • Incorrect balances
  • Pending or delayed transactions
  • Missing or unrecognized supported tokens
  • Identifying whether an issue is related to the app, a blockchain network, or timing

When appropriate, we may guide you through using a block explorer to verify on-chain activity.

 

Using WireUp Features

We can help explain:

  • Sending and receiving digital assets
  • Swapping supported tokens
  • Connecting to supported apps and services
  • Reviewing and managing permissions
  • Wallet settings
  • Security features
  • Recovery phrase best practices

 

Blockchain Education & Safety

We're happy to help you understand:

  • Why transactions take time to confirm
  • What pending, confirmed, or failed transactions mean
  • Network fees and congestion
  • Block explorers
  • Common scams and phishing attempts
  • How to identify suspicious links, fake tokens, or fraudulent messages

What WireUp Support Cannot Do

Because WireUp is a self-custody wallet, there are important limits to what our team can do.

We Cannot Access Your Wallet

Only you control your recovery phrase and private keys.

WireUp:

  • Cannot view your recovery phrase or private keys.
  • Cannot recover a lost recovery phrase.
  • Cannot reset your wallet.
  • Will never ask for your recovery phrase or private keys.

If you lose your recovery phrase, we cannot restore access to your wallet or funds.

 

We Cannot Reverse Blockchain Transactions

Blockchain transactions are generally:

  • Final
  • Irreversible

If assets are sent to the wrong address or on the wrong blockchain network, WireUp cannot reverse or recover the transaction.

 

We Cannot Control Third-Party Services

WireUp integrates with third-party applications and services, but we don't control them.

Examples include:

  • Decentralized applications (dApps)
  • WalletConnect sessions
  • Banking or payment partners
  • On-ramp and off-ramp providers
  • Blockchain networks

If an issue originates with a third-party service, we'll do our best to help identify where the issue is occurring and direct you to the appropriate support team when possible.

Community & Social Channels

Our Discord community is the best place for:

  • Product discussions
  • Feature requests
  • Feedback
  • Community conversations
  • Product announcements

Please do not post personal account information or request account-specific support in Discord.

If you contact us through Discord or social media about an account issue, we'll ask you to submit a support request instead.

For your security, we don't provide account-specific support through public channels or direct messages.

⚠️ Never Share Sensitive Information

WireUp Support will never ask for:

  • Your recovery phrase
  • Your private keys
  • Your passwords
  • Authentication or verification codes

If anyone asks for this information while claiming to represent WireUp, do not respond and report the account immediately.

Respectful Communication

We're committed to providing respectful, professional support to every user.

To help protect our team and our community, WireUp may limit or suspend support in cases involving:

  • Abusive or threatening behavior
  • Harassment
  • Spam
  • Fraudulent activity
  • Attempts to bypass security procedures

We're always happy to help when conversations remain respectful and productive.